Shipping Information

Freight
FOB Fort Worth (Back-orders other than new product releases are shipped at no additional charge)

Primary Carrier
FedEx Ground

Secondary Carrier
UPS - United Parcel Service

Free Freight (when paid within terms)
Free Freight, when offered as a part of a seasonal promotion, is added to the invoice and can be deducted only when the invoice is paid within the specified terms. Free Freight is available in the contiguous United States only and cannot be combined with any other discounts or promotions unless previously authorized.

Back-Orders
Back-Orders less than $30.00 net are cancelled and we reserve the right to cancel backorders for other reasons.

Credit Cards
Credit card will be charged the exact amount of the order and freight at time of shipping.

COD
COD is not available and will not be accepted as a method of payment.

Past Due Accounts
New orders cannot be shipped to accounts with past due invoices. Accounts not paid within 30 days or within specified terms are subject to 1½% per month, 18% per annum finance charge. All past due accounts are subject to reasonable collection fees. We assess a service charge of $25.00 for checks not honored by the customer’s bank.

Damage Claims
Customer should notify Brownlow of damaged items or discrepancies in the order within 10 days of receipt. Do not destroy cartons, particularly on displays, in the event that the damage claim is through the carrier.